Refund policy
Refund & Return Policy – Loulou Night
We want you to love your purchase from Loulou Night. If you're not completely satisfied, we're here to help.
1. Returns
We accept returns within 14 days of delivery.
To be eligible for a return, your item must be:
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Unused and in the same condition you received it
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In its original packaging
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With all original tags attached
Items not eligible for return:
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Lingerie or intimate wear (for hygiene reasons)
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Sale or clearance items
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Customized or made-to-order products
2. Return Process
To initiate a return:
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Email us at [your email address] with your order number and reason for return
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We will confirm eligibility and send return instructions
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Ship the product back to us (return shipping is at your expense unless the item was defective)
We recommend using a trackable shipping method.
3. Refunds
Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed within 5–10 business days, and a credit will automatically be applied to your original payment method.
4. Late or Missing Refunds
If you haven’t received your refund:
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First, check your bank account again
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Then contact your credit card company or payment provider
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If you’ve done all of this and still haven’t received your refund, contact us at: [your email address]
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, email us at [your email address].
6. Damaged or Wrong Items
If you receive a damaged or incorrect item, please contact us within 48 hours of receiving the product. We will replace it or issue a refund at no extra charge.
7. Contact Us
If you have any questions about returns or refunds, contact us at:
📧 [maxrd08500@gmail.com]